It was a project in SINCO (Service Innovation Conner)
My Role:
I worked as a service designer to re-innovate service path that involved many stakeholders. Also, I did UX/UI mock-up for concept website and prototyped it with our clients.
Project report
In the report we present: - a new Service Path for the City to work with (also on CD) - touchpoints, the real action points to do - a concept for new website (Dirty prototypes)