DEWA@ WETEX 2024
Dubai Electricity and Water Authority – a continuous success story
Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992, by a decree issued by the late Sheikh Maktoum bin Rashid Al Maktoum to merge Dubai Electricity Company and Dubai Water Department, which had been operating independently before then. Both organisations were established by the late Sheikh Rashid bin Saeed Al Maktoum in 1959. Since then, DEWA has made considerable achievements, to be ranked as one of the best utilities in the world. DEWA provides services today to more than 930,000 customers with a happiness rate that reached 95% in 2018.
The UAE, represented by DEWA, maintained its first global ranking, for the second consecutive year, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2019 report that measures the ease of doing business in 190 economies around the world. DEWA also achieved competitive results in its global benchmarking, surpassing major European and American utilities in efficiency and reliability. DEWA reduced its losses from electricity transmission and distribution networks to 3.3% compared to 6–7% in the US and Europe. Additionally, DEWA achieved the lowest customer minutes lost per year (CML) in the world of 2.39 CML, compared to 15 minutes in Europe. DEWA managed to decrease water network losses from 42% in 1988 to 6.5% in 2018, compared to 15% in North America, which is one of the best results in the world. DEWA continues its efforts to upgrade Dubai’s entire water network by replacing old connections and meters with new ones, and developing the transmission and distribution networks as per the highest international standards. The smart adoption rate of DEWA’s services reached 93% by the end of Q1 2019, and in 2018, the customer happiness rate reached 95% in 2018.
Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992, by a decree issued by the late Sheikh Maktoum bin Rashid Al Maktoum to merge Dubai Electricity Company and Dubai Water Department, which had been operating independently before then. Both organisations were established by the late Sheikh Rashid bin Saeed Al Maktoum in 1959. Since then, DEWA has made considerable achievements, to be ranked as one of the best utilities in the world. DEWA provides services today to more than 930,000 customers with a happiness rate that reached 95% in 2018.
The UAE, represented by DEWA, maintained its first global ranking, for the second consecutive year, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2019 report that measures the ease of doing business in 190 economies around the world. DEWA also achieved competitive results in its global benchmarking, surpassing major European and American utilities in efficiency and reliability. DEWA reduced its losses from electricity transmission and distribution networks to 3.3% compared to 6–7% in the US and Europe. Additionally, DEWA achieved the lowest customer minutes lost per year (CML) in the world of 2.39 CML, compared to 15 minutes in Europe. DEWA managed to decrease water network losses from 42% in 1988 to 6.5% in 2018, compared to 15% in North America, which is one of the best results in the world. DEWA continues its efforts to upgrade Dubai’s entire water network by replacing old connections and meters with new ones, and developing the transmission and distribution networks as per the highest international standards. The smart adoption rate of DEWA’s services reached 93% by the end of Q1 2019, and in 2018, the customer happiness rate reached 95% in 2018.
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