At the outset of the pandemic, the way businesses approached customer experience (CX) changed quickly, and it continues to evolve today. Many once-exclusively in-person experiences have been overtaken by digital ones. As a result, organizations need to focus on digital CX today and in the future. With this approach in mind, businesses may enhance the digital customer journey by employing Low-Code to streamline app development.

It is evident that customers expect connected, consistent experiences across all modalities — from native mobile apps, to web portals, to conversational apps, and beyond. Enterprises with complex traditional development practices and limited resources face fundamental obstacles that impact quality and speed of delivery throughout the app development lifecycle such as multiple complex technologies, disconnected solutions and glacial time to market. We can see this when certain experiences are produced with traditional programming and others are built with off-the-shelf technology, development becomes exponentially more complicated. Furthermore, siloed apps, portals, and other solutions overcomplicate development and integration, resulting in disjointed customer experiences. Finally, juggling many technologies and processes impedes the ability to quickly deliver new experiences or adapt to evolving customer and business needs. In contrast, digitalization makes it possible to deliver the best experiences possible, no matter where your customers are. Therefore, you need to take control of the customer experience, which brings us to Low-Code.

Low-code is a visual approach to software development that optimizes the entire development process to accelerate delivery. With low-code, you can abstract and automate every step of the application lifecycle to streamline the deployment of a variety of solutions. By breaking down traditional silos of business and IT (promoting continuous collaboration), your organization can develop solutions that meet the needs of your business.

Customers today want businesses to provide them with faster, more flexible, and more personalized digital experiences. For this reason, let’s take a look at the benefits of Low-Code in development that resulted in greater CX:

By using Low-Code, businesses can create customer portals and interfaces, IoT-connected apps, responsive web experiences, native mobile apps, or the next great customer solution of the future. Low-code platforms feature development tools that empower both technical and non-technical teams to collaborate in the rapid development of multi experience apps that enhance every customer experience.

With Low-Code, tech stacks can be unified because you’ll have all the resources you need to create and deploy apps that interface with your current core systems in a single low-code platform.

Low-code development is collaborative and more accessible to more teams, which can reduce app development time by up to 90%, which resulted in swift development.

Most significantly, it’s customer-centricity, since business users contribute value to customers by working independently and with developers to swiftly construct customer-focused apps. For these benefits, as a result, Low-code platforms can provide better CX by providing capabilities such as real-time updates, shortened delivery times, improved interactivity, and focused user feedback.

Mendix is an All-in-one Low-code Platform which enables organizations to quickly bring custom applications to wherever your customer is. The Mendix Platform features the no-code and low-code tools enterprises need to deliver consistent, future-proof customer touchpoints across web, mobile, wearable, conversational, and immersive experiences. Out-of-the-box features accelerate the application development lifecycle such as: Tailored IDEs, automation, AI assistance bots, collaboration tools, and so on can be delivered swiftly by Mendix. Mendix apps are containerized and portable by default, with one-click deployment to public, private, and hybrid clouds, making it simple to develop the custom iOS and Android apps, web-based portals, IoT-enabled smart apps, and more that your clients need. Mendix’s cross-platform Atlas UI design system offers pre-built templates, widgets, and other tools, allowing teams to quickly create consistent experiences. Mendix is also cloud-scalable. It may be built using reusable components and logic that can scale to meet the needs of your clients. Mendix apps are pre-configured to be cloud-native and scalable. Built-in monitoring tools and metrics for measuring app performance are also included in Mendix apps.

Kyanon Digital is delighted to be a solution partner for Mendix – a Siemens business and the global leader in enterprise low-code – is currently named a Leader once again in the Gartner 2022 Magic Quadrant for Enterprise Low-Code Platforms. We have an excellent and experienced team of highly trained developers and consultants to create custom applications that are faster, simpler, and more cost-effective than traditional development techniques. With the goal of providing the greatest and fastest solutions, Kyanon Digital will help to integrate your digital transformation with Mendix low-code platform effectively and successfully. Have a project in mind? Please do not hesitate to contact Kyanon Digital for digital consulting.