Peter Veldhuizen Sydney Customer Base Management
Peter Veldhuizen said you can implement a customer success strategy to grow your customer base.
If customers are having success with your product or service, why would they go to another company? To add to that point, if new customers see other customers having success, they will want to purchase your product or service so they can have the same success for themselves.
Business owners are always looking for ways to grow their customer base. In addition to gaining new customers, they also focus on retaining ones because the probability of selling to an existing customer is 60-70% compared to the 5-20% chance of selling to a new prospect.
Peter Veldhuizen Sydney Aside from acquiring new buyers, increasing revenue is also possible by focusing on your existing customer base.
Since it is not that simple and cheap to market your services, taking care of your current consumers that are already supporting your products is a great strategy you can use to boost your revenue.
