IT service management (ITSM) could be a strategy for delivering IT services and support to a company, its employees, customers, and business. ITSM focuses on understanding end users’ expectations and improving the standard of both IT services and their delivery.

IT service management, or ITSM, refers to the strategy behind how a corporation delivers IT services to its employee. Technologies, processes, and folks are all important parts of ITSM.

ITSM focuses on understanding and meeting user needs.

The ITSM paradigm redefines the link between the business and the IT organization.

ITSM is all about managing services and, in most cases, helping in reducing costs. IT asset management will significantly shift from specializing in what a corporation owns to managing the technology components the business consumes.

The power of ITSM’s solutions and services is that it aligns perfectly with what businesses want from their IT organizations.