NoCode
STEP 1:
GLIDE APP
https://go.glideapps.com/app/kv7G51r8ehxSAyzAsgIa/layout
The Glideapp was made to show the products of the electric bikes of Volt from England, London. The products are listed on the cover site, where each bike can be viewed more detailed, including the size, motor, manufacturer, category, wheel type, color and price.
STEP 2:
GLIDE APP- COMPETITOR
https://go.glideapps.com/app/VeR2zZ2ettAcsvRuPObp/layout
The second Glideapp for the manager of Volt was created from the data of the webscraping site. The first site shows the list of all the electric bike dealer in London. When clicking on the product it shows information including the address, where it is from, the rating, the review count and a plus code.
STEP 3:
PERSONA AND CUSTOMER JOURNEY MAP
The buyer persona for the electric bikes was created to give an idea, who could be our perfect ideal customer. It shows the different goals and motivations they have for purchasing a bike. The customer journey map is about a visualization of how the customer is getting from the thinking process to the action of buying.
STEP 4:
CHATBOT- https://app.landbot.io/gui/bot/1153179/builder
The chatbot was created in the landbot builder site, in association of the Volt e-bikes. It was made for the customers in order to get to know them and to give them knowledge about our products and to help them if needed.
All the data is going to be restored in a data sheet, where it can be easily viewed.
The interested can ask different questions like the opening times, legal requirements or charging processes.
The collected data including the name, phone number or the email address goes to the connected Airtable, where the information can be viewed and worked with as well.
STEP 5:
CRM AIRTABLE
The CRM system was built to improve customer service and give an overview of the collected data. It includes information about the customers, the product list and staff information. The function of the repair element shows the status of the e-bike for each customer. In the end, they will receive an email message when their bike is ready to use.
These tables are all connected to the chatbot, where from the conversations the gathered information are transferred to the airtable, making the process much more faster and easier.
STEP 6:
AUTOMATION- ZAPIER
This assignment was to connect our google sheets to an application of our choice which was relevant for our work. Hereby creating automations which we could use for many reasons.
The automation was created with Zapier, that has functions that can be used in every project related to our application and in information gathering.
I used this project to send an email when something was changed in the google spreadsheet. As the final result shows, the test was successful.
