As a group project for Ergonomics course, we were told to redesign the ticket counter space at Railway Station, Ahmedabad.
Real-life situations
We decided to redesign the Enquiry Counter which has many bad design concepts such as:
1. Ignorance of LED TV outside the counter
2. Less space of desk
3. Netted windows
4. Usage of pillows on chair
5. Usage of white board for enquiries (thus ignoring LED TV)
6. Bad seating positions
7. Unused mic for people
8. Bad design of desk
1. Ignorance of LED TV outside the counter
2. Less space of desk
3. Netted windows
4. Usage of pillows on chair
5. Usage of white board for enquiries (thus ignoring LED TV)
6. Bad seating positions
7. Unused mic for people
8. Bad design of desk
Sketchings
We have introduced new ideas.
1. Digital LED TV (touchscreen) on desk in English, Hindi and local language
2. Using glass window
3. Elevated desk
4. High powered mic
5. Big window hole, good view of staff
6. New designed desk with more space and drawers
7. Revolving and seat height adjustment chair
8. LED TV with better graphics and using local languages- Hindi, English and Gujarati
1. Digital LED TV (touchscreen) on desk in English, Hindi and local language
2. Using glass window
3. Elevated desk
4. High powered mic
5. Big window hole, good view of staff
6. New designed desk with more space and drawers
7. Revolving and seat height adjustment chair
8. LED TV with better graphics and using local languages- Hindi, English and Gujarati
Mock Up Prototype
Outside the counter
Inside the counter
